But he says he didn’t and he’s built up enough good will for me to trust him.

From my understanding only some research was done with Ai, no? Not any actual parts of the video

Pic unrelated

The hope is that instead of buying air you buy the products and continue to watch ads

https://youtu.be/MGSdYFR50Y8 I’m a fan of this cover

I almost entirely agree with you. This should never have gotten to the point it did. If after the first time they said to provide an alternate payment I would say they wouldn’t even necessarily need to give any credit. The manager 100% should have taken over the call after at most an hour. My only issue with this was them knowing this was a problem and then saying to just try again. That’s when fault moved over to the airline. If the person didn’t have the money to pay for a 3rd flight that’s not their fault and the airline should handle that somehow.

Again, if it failed once I would agree. It didn’t though, they told them to try again which then moves at least partial blame back to them. They also have credit which isn’t a direct loss of that amount of money. I’m not saying they needed to to everything they did but if I were in that position I would expect the company that told me to run the payment again to be held responsible for it not working again, at least partially. This could even just have been saying, we’ll book the tickets and when you get the money back charge you again.

That doesn’t change the fact this is clearly a known issue from AA and they continue to let that payment method get used. It’s their fault and on them to resolve because of that. Especially after they said to just try again.